DropGo Terms & Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the DropGo platform, service, customer support services, and related services offered by [T&M Holdings Japan Co., Ltd. / DropGo legal entity to be confirmed] (“DropGo,” “we,” “us,” or “our”).
By creating a booking, accessing our services, or otherwise using the DropGo platform, you agree to these Terms. Please read them carefully before placing a booking.
1. About DropGo
DropGo provides a multilingual digital platform that helps travelers arrange luggage forwarding services in Japan. Through DropGo, customers can enter shipment information, select available service options, receive booking materials, access shipment-related information, and request customer support for bookings made through the DropGo platform.
Physical transportation, acceptance, custody, routing, delivery, and carrier-side handling of luggage are performed by Yamato Transport Co., Ltd. or another applicable carrier partner, subject to that carrier’s own terms, service rules, operating policies, and final determinations.
DropGo is not the physical carrier, nor is Drop Go a freight forward business operator assuming liability for the shipment (kamotsu riyo-unso jigyousha) of your luggage unless expressly stated otherwise.
2. Relationship Between These Terms, Carrier Terms, and Other Policies
Your use of DropGo is governed by these Terms, together with any policies or instructions presented during the booking process, including:
● DropGo’s Privacy Policy;
● Any booking-specific instructions or eligibility requirements shown before checkout;
● Any product-specific service rules shown in the DropGo platform; and
● Applicable carrier terms and policies, including those of Yamato Transport where Yamato Transport performs the transportation service.
Where physical transportation is performed by Yamato Transport or another carrier, the carrier’s applicable terms and policies govern carrier-side acceptance, transport, delivery, prohibited items, compensation, liability, and other transportation matters. You can confirm Yamato Transport's terms and conditions by clicking the link below. However, even if an item is not listed as non-acceptable in Yamato Transport’s Terms and Conditions, we cannot accept it if these Terms specify that it is non-acceptable. For example, we cannot accept food and beverages that require refrigeration or freezing. This is because hotels, lodging or other facilities cannot store such items.
https://www.kuronekoyamato.co.jp/ytc/en/agreement/pdf/y_01_takkyubin.pdf
If there is a conflict between these Terms and individual conditions displayed on the checkout screen, the individual conditions control. If there is a conflict between these Terms and carrier terms concerning carrier-controlled transportation matters, the applicable carrier terms control to the extent required for that transportation service.
3. Eligibility and Customer Responsibility
You may use DropGo only if you are legally able to enter into a binding agreement and are using the service for lawful purposes.
You are responsible for:
Providing accurate, complete, and up-to-date information during booking;
Ensuring that sender, recipient, hotel, lodging, reservation, and contact information are correct where applicable;
Selecting the correct shipment type, luggage size, weight category, drop-off location, destination, and requested service date;
Not including food or beverages that require refrigeration or freezing in your shipment;
Ensuring that your luggage complies with all applicable size, weight, packaging, contents, information on when refrigeration or freezing is required and carrier acceptance rules (Please note that we cannot accept shipments that require refrigeration or freezing, as stated in point 4 above.);
Presenting required booking materials, QR codes, reservation IDs, labels, or instructions at drop-off or handoff where required;
Monitoring your email, DropGo account, booking confirmation, and other communication channels for important service updates;
Responding promptly to DropGo or carrier-related information requests where your input is needed; and
Taking reasonable action when DropGo or the carrier provides instructions necessary to complete, recover, redirect, or otherwise manage your shipment.
DropGo is not responsible for delays, failed handoffs, rejected shipments, additional charges imposed by the carrier, or other service issues caused by inaccurate information, customer inaction, non-compliant luggage, no-show, unsupported service requests, or other circumstances attributable to the customer.
4. Bookings
4.1 Creating a Booking
A booking is created when all the following steps are completed:
You submit the required booking information through the DropGo platform [CY: There are inconsistencies in the terminology used for “website” and “platform.”] ;
You will need to provide your credit card information at the time of booking, and the charge will be processed between 6:00 a.m. and 8:00 a.m. Japan Standard Time on the morning following the drop-off of your luggage.[CY: You must specify when payment is due in accordance with the Act on Specified Commercial Transactions. Therefore, if there are different scenarios—one where payment is made at the time of booking and another where it is not—please specify the scenario where payment is made at the time of booking.][1] [MH2]
DropGo issues the applicable booking confirmation materials, which may include a reservation ID, QR code, shipment instructions, or other booking details. This information is provided electronically.
Your booking confirmation means that DropGo has accepted your booking request through the platform. It does not guarantee that the carrier will accept a particular item for transport, nor does it override carrier rules, carrier inspection rights, or carrier operational limitations. The cutoff time for handing over the luggage to the carrier will be displayed, so please hand it over by that time.
4.2 Carrier Acceptance Remains Required
All luggage and parcels remain subject to carrier acceptance at the time of shipment handoff. The carrier may refuse or restrict transport where permitted under its applicable terms or policies, including where luggage:
● Exceeds size, weight, value, or service limits;
● Is improperly packed or unsuitable for safe transport;
● Contains prohibited, restricted, dangerous, or undeclared items;
● Includes information that is incomplete, false, or inconsistent with the booking;
● Reasonably be expected that cannot be delivered to You at the destination;
● Is associated with an unsupported route, lodging arrangement, or delivery request; or
● Otherwise does not satisfy carrier or legal requirements.
If the carrier refuses to accept the luggage or parcel at handoff, the affected booking will be automatically canceled unless DropGo is able to offer, and You accept, an alternative available service. If the booking is canceled under this Section before the carrier accepts the luggage or parcel, DropGo will refund the full amount paid for the affected booking to the original payment method.
Refunds will be processed to the original payment method. The timing of the refund may vary depending on the payment provider or card issuer.[3] [MH4]
5. Service Options, Availability, and Limitations
5.1 Service Availability
DropGo offers only the shipment flows, locations, and service options made available through the platform at the time of booking. Availability may vary based on:
● Origin and destination;
● Drop-off and pickup location type;
● Requested shipment date and delivery date;
● To whom the handover should be made (information of a recipient)
● Carrier operating rules;
● Seasonal, weather, or emergency conditions;
● Hotel, sales office, convenience store, airport, or facility restrictions; and
● Other operational considerations.
DropGo may add, remove, suspend, or modify available service options at any time before a booking is completed.
5.2 Lodging and Facility Requirements
Where a shipment is sent to or from a hotel, lodging facility, sales office, convenience store, airport counter, or other service point, the customer is responsible for confirming that the selected origin or destination is eligible and that all required recipient or reservation information is correct.
Certain hotels or lodging facilities may require advance notice, an active reservation, the guest’s name to match the reservation, or other conditions before they will accept or release luggage. DropGo and the carrier are not responsible for a facility’s refusal to accept, hold, or release luggage where the facility’s own conditions are not satisfied. We strongly recommend that You notify hotels or lodging facilities in advance and obtain their approval.
5.3 Unsupported or Restricted Service Requests
DropGo may not support every carrier service, every location, every shipment type, or every customer request that may exist outside the DropGo platform. A customer may only rely on the options expressly made available through DropGo at the time of booking.
6. Delivery Dates, Timing, and Tracking
6.1 Delivery Dates and Time Windows
Where DropGo displays or allows selection of a delivery date, estimated arrival date, or delivery time window, that information is based on available carrier rules, booking inputs, and operational data at the time of booking.
Unless expressly stated otherwise, displayed delivery dates, estimated arrival dates, and time windows are not independent guarantees by DropGo or carriers that delivery will occur at that exact date or time.
6.2 Events That May Affect Delivery
Delivery or shipment completion may be affected by circumstances including:
● Traffic or route conditions;
● Weather, typhoons, earthquakes, flooding, storms, or other natural events;
● Public emergencies, strikes, accidents, government restrictions, or transportation network disruptions;
● Carrier facility, staffing, or processing constraints;
● Incorrect, incomplete, or inconsistent booking information;
● Recipient unavailability or lodging/facility acceptance issues;
● Non-compliant size, weight, contents, packaging, or labeling;
● Carrier review or inspection; or
● Other circumstances outside DropGo’s reasonable control.
6.3 Tracking Information
DropGo may display tracking or shipment status information based on carrier systems, APIs, scheduled status updates, support communications, or other available sources. Tracking information may not always update in real time and may be delayed, incomplete, or temporarily unavailable.
DropGo will use commercially reasonable efforts to present available status information accurately, but DropGo does not guarantee that tracking statuses will update continuously, immediately, or at any specific interval.
7. Pricing, Payment, and Additional Charges
7.1 Prices
The price shown at checkout is based on the service option, route, luggage category, and other booking details selected by the customer. Prices include DropGo’s service charge, carrier charges, taxes including consumption tax where applicable, and other disclosed fees.
Prices may change over time, but changes will not affect a completed booking unless a pricing error, booking modification, or additional charge permitted under these Terms applies.
7.2 Payment Method
We accept credit cards only (except for American Express).
7.3 When the Payment is Made and Payment Authorization
By submitting a booking, you authorize DropGo and its payment processor to charge the payment method you provide for:
● The booking total shown at checkout;
● Any authorized adjustment or correction described in these Terms;
● Any additional charge you separately approve; and
● Any other charge expressly disclosed and accepted during the booking flow.
These charges will be displayed on the checkout screen. When You click the “Book Now” button on the checkout page, the credit card charge will be authorized.. Please note that while payment for the amount displayed at this point will be authorized, the charge to your credit card will be held pending confirmation of the luggage’s size and weight by Yamato Transport or the carrier, as additional fees may apply. Yamato Transport or the carrier will verify the size and weight of your shipment around 6:00 a.m. on the day after you drop it off. Once verification is complete, the final charge amount will be determined and charged to your credit card. If Yamato Transport or the carrier determines that your shipment is larger or heavier than the size and weight you selected, you will be asked to authorize additional charges. Once you authorize the additional charges, the total amount due will be consolidated into a single charge that includes the additional fees. The cancellation and refund terms and conditions as provided in Section 8 will take effect from this point forward. Payment processing may be handled by third-party payment providers. Your use of those payment methods may also be subject to the payment provider’s terms.
7.4 Incorrect Size, Weight, or Booking Information
You are responsible for selecting the correct luggage size, weight category, destination, recipient and other booking details. If a carrier, destination facility, or DropGo review determines that the actual shipment does not match the booking details, DropGo or the carrier may take one or more of the following actions where permitted:
● Reject the shipment;
● Require the customer to correct the booking;
● Delay shipment until the issue is resolved;
● Charge the applicable price difference or additional fee, where authorized and legally permitted;
● Require payment of a carrier-imposed adjustment, return, rerouting, or handling fee; or
● Take another reasonable action needed to align the booking with the actual shipment.
If additional payment is required and not completed, shipment may be delayed, rejected, returned, or otherwise handled in accordance with applicable carrier rules and these Terms. If a discrepancy arises between the booking and the actual condition before the luggage is handed over, and the carriers are unable to accept the luggage due to a price adjustment, the booking will be automatically canceled without cancellation fee.
7.5 Chargebacks and Payment Disputes
If you believe you were charged in error, please contact DropGo support before initiating a chargeback or payment dispute so that we can review the matter. Unauthorized chargebacks, fraudulent disputes, or payment abuse may result in cancellation of service, suspension of account access, or other action permitted by law.
8. Cancellations, Refunds, and Booking Changes
8.1 General Policy
Unless expressly stated otherwise during the booking flow or required by applicable law, completed bookings are non-refundable once the booking has reached the applicable operational cutoff for cancellation, including where a shipment has been handed off, accepted for transport, scanned, processed, or otherwise entered the carrier workflow. However, if the carrier is solely responsible for the inability to accept the shipment, the booking will be canceled, and a full refund will be issued.
8.2 Before Shipment Handoff
Where the DropGo platform allows cancellation or modification before shipment handoff or before another stated the cutoff time displayed at checkout, the customer may request cancellation or modification in accordance with the instructions shown in the platform or booking confirmation. If you are able to cancel using this method, no cancellation fee will be charged. Once Yamato Transport or the carrier accept the luggage, no refunds will be issued for any reason.
8.3 After Shipment Handoff or Carrier Processing
Once luggage has been handed off, accepted, scanned, or otherwise entered the carrier process, cancellation, modification, or other instructions are unavailable, or subject to carrier approval and additional charges.
Any such modification request is not guaranteed and may be declined where it cannot reasonably be completed or where the carrier does not permit it.
8.4 Passing of the Cutoff time
If you miss the cutoff time displayed at checkout without having handed your luggage over to the carrier, bookings will be considered a no-show and canceled after a certain period of time. No refunds will be issued for cancellations resulting from a no-show.
8.5 Force Majeure or Service Disruption
Where an extraordinary event outside the customer’s control materially prevents performance of the booked service, DropGo may review the matter in accordance with applicable law, carrier policy, payment rules, and DropGo’s own discretion. Any refund, credit, rebooking, or other remedy in such cases will be determined case by case unless otherwise required by law.
8.6 No Refund for Customer Error or Non-Compliance
Unless required by law or expressly approved by DropGo, any refunds will not be available where a booking cannot be completed because of:
● Incorrect or incomplete information provided by the customer;
● Failure to appear or present luggage for handoff as required;
● Failure to follow booking or service instructions;
● Unsupported hotel, lodging, or destination details;
● Prohibited or restricted contents;
● Incorrect luggage size or weight selection;
● Refusal by the carrier or facility caused by customer-side non-compliance; or
● Other circumstances attributable to the customer.
9. Prohibited and Restricted Items
Customers may not use DropGo to arrange shipment of items that are prohibited, restricted, unsafe, illegal, or otherwise unacceptable under applicable law, these Terms, or the carrier’s applicable terms and policies.
Prohibited or restricted items may include, without limitation:
● Cash, checks, securities, and other negotiable instruments;
● Credit cards, cash cards, or similar cards where prohibited by carrier rules;
● Passports, examination admission cards, vehicle inspection certificates, or other documents that are difficult to reissue;
● Manuscripts, original drawings, irreplaceable media, or unique items that cannot reasonably be reproduced;
● Firearms, swords, ammunition, explosives, fireworks, flammable or volatile materials, Lithium-ion battery (note that this is for luggage sent to/from Hokkaido, the Prefectures of the Chugoku and Shikoku regions, and Okinawa Prefecture only as luggage is transported by air for these routes.), [CY It is not prohibited, but it's better to avoid doing it so as not to cause trouble for Yamato.] [5] [6] [7] [MH8] [9] [MH10] compressed gas cylinders, fuel, thinners, poisons, or other hazardous substances;
● Live animals, including pets;
● Human remains, memorial ashes, or related religious or funerary objects where prohibited by carrier rules;
● Unsanitary objects or items likely to damage other shipments;
● Items containing sensitive personal information in a form restricted by carrier rules;
● Parcels exceeding the carrier’s applicable declared-value or compensation limit; and
● Any other item designated as prohibited or unacceptable by DropGo, Yamato Transport, another applicable carrier partner, or law.
This list is not exhaustive. For more details, please refer to Yamato Transport’s Terms and Conditions. Customers are responsible for reviewing all prohibited-item guidance displayed by DropGo or the applicable carrier before booking and before shipment handoff. In addition, carriers limit their liability under their respective terms and conditions, and in particular, they exclude liability for high-value items. We do not recommend shipping high-value items such as electronic devices or watches.
DropGo or the carrier may reject, hold, return, dispose of, or take other appropriate action with respect to prohibited or unsafe items, in accordance with applicable law and carrier terms. Any resulting costs shall be the customer’s responsibility where permitted.
10. Loss, Damage, Delay, and Claims
10.1 Carrier Review Controls Transportation Claims
Reports involving loss, damage, or delay of luggage are subject to the applicable carrier’s terms, review process, claim procedures, time limits, and final determinations.
DropGo may assist customers by receiving the report, collecting relevant information, providing support guidance, and coordinating with the carrier where appropriate. However, DropGo does not independently determine carrier liability, claim validity, or compensation amounts.
10.2 Prompt Reporting
Customers should report suspected delay, loss, missing luggage, or damage to DropGo as soon as reasonably possible after discovery. Delayed reporting may limit the ability to investigate, preserve evidence, or pursue available carrier review procedures.
10.3 Supporting Information
DropGo or the carrier may request information including:
● Booking confirmation and shipment identifiers;
● Description of the issue;
● Photographs of luggage, labels, packaging, or damage;
● Proof of ownership or value where relevant;
● Travel or lodging details related to the shipment; and
● Any other reasonable documentation needed to review the report.
Failure to provide requested information may limit DropGo’s or the carrier’s ability to review the matter.
10.4 Carrier Compensation
Any carrier compensation for loss, damage, or delay, if available, will be handled according to the carrier’s applicable terms and policies. DropGo does not promise or guarantee any compensation unless DropGo expressly agrees to do so in writing or applicable law requires otherwise. Carrier compensation is handled directly by Yamato Transport or the carrier; DropGo is not involved in this process. Whether you arrange shipping directly at a Yamato Transport branch or place an order through DropGo, the coverage you receive is the same. Please refer to Yamato Transport's Terms and Conditions for details. The carriers limit their liability under their respective terms and conditions, and in particular, they exclude liability for high-value items. We do not recommend shipping high-value items such as electronic devices or watches.
10.5 Consequential Losses
To the maximum extent permitted by law, DropGo is not responsible for indirect, incidental, special, punitive, or consequential losses arising from carrier delays, missed delivery, luggage unavailability, travel disruption, missed transportation, hotel changes, replacement purchases, or similar downstream consequences, except where such exclusion is prohibited by applicable law. Yamato Transport's liability is subject to certain limitations and generally, compensation is limited to the item itself.
11. Undeliverable, Unclaimed, or Misrouted Shipments
If a shipment cannot be delivered, received, or completed as originally requested, the carrier may hold, attempt redelivery, return, redirect, dispose of, or otherwise handle the luggage in accordance with its applicable terms, available instructions, and operational rules.
Reasons a shipment may become undeliverable or require special handling include:
● Incorrect or incomplete destination information;
● Recipient unavailability including no-shows;
● Hotel or facility refusal;
● Reservation-name mismatch;
● Customer failure to respond to requests for instructions;
● Unsupported delivery request;
● Carrier safety or compliance concerns; or
● Other operational issues.
DropGo may contact the customer for instructions or coordinate with the carrier where appropriate. If additional fees, return shipping, rerouting, storage, disposal, or other carrier charges result from customer-provided information or customer inaction, those costs may be the customer’s responsibility where legally permitted. You will be required to pay those charges directly to Yamato Transport or the carrier.
However, DropGo is under no obligation to handle such situations, and the final decision on how to proceed when a delivery cannot be made rests with Yamato Transport. Yamato Transport holds luggages for only a few days; if you do not pick up your luggage within that time, Yamato Transport will assume that you have consented to its disposal and will proceed to dispose of the luggage. Generally, you cannot switch to international shipping.
12. Customer Support
DropGo provides customer support for bookings made through the DropGo platform .
Support may include assistance with:
● General service questions;
● Booking questions;
● Tracking questions;
● Cancellation, refund, or booking-change questions where such actions remain available;
● Reports of delayed, lost, missing, or damaged luggage;
● Delivery, handoff, or receipt issues; and
● Other booking-related matters DropGo determines are appropriate for review.
Customers should use the support contact method designated on the DropGo website, help center, booking confirmation, or other authorized DropGo communication.
DropGo may respond directly, request additional information, provide next-step guidance, or coordinate with Yamato Transport or another carrier partner where appropriate. Some matters may take additional time where carrier input, customer follow-up, or third-party coordination is required.
13. Platform Use and Acceptable Conduct
You agree not to misuse the DropGo platform or services. You may not:
● Use DropGo for any unlawful, fraudulent, abusive, or misleading purpose;
● Submit false, incomplete, or intentionally inaccurate booking information;
● Attempt to ship prohibited or restricted items;
● Interfere with, disrupt, reverse engineer, scrape, exploit, or compromise the DropGo platform;
● Attempt to bypass payment, booking, identity, security, or operational controls;
● Impersonate another person or submit a booking without authority to do so;
● Threaten, harass, abuse, or intimidate DropGo personnel, carrier personnel, lodging staff, or other service participants; or
● Use DropGo in any manner that may damage the platform, our business, our partners, or other customers.
DropGo may suspend, restrict, cancel, or refuse access to the platform or services where reasonably necessary to protect our systems, enforce these Terms, comply with law, address fraud or abuse, or preserve partner operations.
14. Intellectual Property
The DropGo platform, website, branding, text, graphics, software, interface design, icons, logos, and other materials made available by DropGo are owned by DropGo or its licensors and are protected by applicable intellectual property laws.
Subject to these Terms, DropGo grants you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the platform for its intended consumer booking purposes.
You may not copy, reproduce, modify, distribute, publicly display, sell, license, create derivative works from, or otherwise exploit DropGo materials except as permitted by law or with our prior written consent.
15. Third-Party Services
DropGo may rely on third-party vendors, platforms, and service providers, including payment processors, cloud hosting providers, analytics providers, customer support vendors, carrier integrations, communications tools, and other operational partners.
DropGo is not responsible for the independent acts, omissions, or service failures of third parties where those matters are outside DropGo’s reasonable control, except to the extent required by applicable law.
Your use of certain third-party payment methods, authentication tools, or external websites may be subject to separate third-party terms and privacy notices.
16. Privacy
DropGo collects, uses, shares, and protects personal information as described in our Privacy Policy. By using DropGo, you acknowledge that certain information must be processed and shared where necessary to create bookings, arrange carrier services, process payments, provide support, prevent fraud, comply with law, and operate the platform.
17. Disclaimer of Warranties
To the maximum extent permitted by law, the DropGo platform and related services are provided on an “as available” and “as provided” basis. DropGo does not guarantee that:
● The platform will be uninterrupted, secure, or error-free at all times;
● Tracking information will always be real-time or complete;
● Every shipment request will be accepted by the carrier;
● Every desired route, location, date, or service option will remain available; or
● Any particular issue will be resolved within a specific timeframe where resolution depends on a carrier, facility, customer response, or third party.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded under applicable law.
18. Limitation of DropGo Liability
To the maximum extent permitted by applicable law:
DropGo’s responsibility for carrier-side transportation issues is limited to the support and coordination role expressly described in these Terms, unless DropGo has separately agreed otherwise in writing.
DropGo is not liable for carrier-controlled transport decisions, carrier refusal to accept luggage, carrier routing, delivery timing, final compensation determinations, or facility actions outside DropGo’s reasonable control.
DropGo will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost travel time, missed transportation, missed hotel stays, replacement travel costs, replacement purchases, loss of enjoyment, or reputational harm, except where such limitation is prohibited by applicable law.
Where DropGo is found liable for direct damages arising from its own breach of these Terms, DropGo’s total liability will not exceed the amount paid by the customer to DropGo for the specific booking giving rise to the claim, unless a higher amount is required by applicable law.
Nothing in these Terms limits liability to the extent such limitation is prohibited under applicable law, including liability arising from willful misconduct, gross negligence, or other non-excludable legal obligations.
19. Indemnity
To the maximum extent permitted by law, you agree to be responsible for losses, costs, claims, or expenses incurred by DropGo, its affiliates, service providers, or partners that arise from:
● Your breach of these Terms;
● Your submission of false, inaccurate, or misleading booking information;
● Your attempt to ship prohibited, dangerous, or non-compliant items;
● Your violation of applicable law; or
● Your intentional misuse of the DropGo platform or services.
This section does not require you to indemnify DropGo for losses caused by DropGo’s own willful misconduct or other conduct for which indemnification cannot be required under applicable law.
20. Suspension, Refusal, and Termination
DropGo may suspend, limit, cancel, or refuse bookings, platform access, or customer accounts where reasonably necessary to:
● Enforce these Terms;
● Protect DropGo, carriers, facilities, customers, or third parties;
● Prevent suspected fraud, abuse, or illegal activity;
● Address unpaid amounts, chargeback abuse, or payment disputes;
● Comply with legal obligations, court orders, or government requests; or
● Respond to circumstances that make the service unavailable or impractical.
Where appropriate and reasonably possible, DropGo may provide notice or an explanation. However, DropGo may act without prior notice where immediate action is necessary for security, legal, fraud-prevention, or operational reasons.
21. Force Majeure
DropGo will not be liable for delay, failure, or inability to perform obligations to the extent caused by circumstances beyond DropGo’s reasonable control, including:
● Natural disasters, earthquakes, typhoons, floods, severe weather, or other environmental events;
● War, terrorism, civil unrest, riots, strikes, labor disruptions, or public emergencies;
● Government restrictions, legal changes, border closures, or transportation prohibitions;
● Carrier service suspensions, facility closures, or large-scale logistics disruptions;
● Power, telecommunications, internet, payment processor, or cloud infrastructure failures;
● Cybersecurity incidents not caused by DropGo’s failure to use commercially reasonable safeguards; or
● Other events that materially interfere with ordinary business or transportation operations.
Where practical, DropGo will use reasonable efforts to provide available information and customer guidance during such events.
22. Changes to These Terms
DropGo may update these Terms from time to time. Changes will apply prospectively unless otherwise stated or required by law.
The Terms in effect at the time you place a booking will govern that booking, unless a change is required by law or you agree to updated terms for a modification or new booking.
23. Electronic Communications
By using DropGo, you agree that we may provide booking confirmations, service notices, support communications, policy updates, and other legally permitted communications electronically, including by email, platform message, or other contact method associated with your booking or account.
You are responsible for maintaining accurate contact information and checking communications related to active bookings.
You are responsible for the communication costs associated with electronic communications.
24. Governing Law and Dispute Resolution
These Terms are governed by the laws of Japan, without regard to conflict-of-law principles, unless otherwise required by applicable law.
Any dispute arising out of or relating to these Terms or the DropGo services shall be handled in the courts or dispute-resolution forum specified shall be Tokyo District Court.
[1]Payment would complete between 6-8am JST time the morning after luggage drop-off
[MH2]Thank you. We reflect the change.
[3]Please confirm this is good as written.
[MH4]Yes, if this information is accurate, I believe the description is complete.
[5]We should note that this is for luggage sent to Hokkaido and Okinawa only as luggage is transported by air for these routes.
[6]Understood. Also, while there are remote islands in other prefectures as well, is it correct to assume that air transport is not available in those cases?
[7]Below I have listed the complete list of routes that Yamato does air transport for. My apologies for not sending the full list over the first time!
Okinawa ⇔ other prefectures Both directions Lithium battery / air-risk route
Hokkaido ⇔ Kyushu, Chugoku, Shikoku Both directions Lithium battery / air-risk route
Kawasaki City → Hokkaido / Kyushu One direction listed Lithium battery / air-risk route
[MH8]Thank you. I set the limits slightly wider than the actual restrictions. This is because regulations on lithium-ion batteries may become even stricter in the future.
[9]I realized I made a mistake and missed Yamato's full policy here. I have posted it in full below for clarity.
All air shipments scenarios are as follows
Okinawa ⇔ other prefectures; Both directions
Hokkaido ⇔ Kyushu, Chugoku, Shikoku; Both directions
Kawasaki City → Hokkaido / Kyushu; One direction
[MH10]Thank you. I set the limits slightly wider than the actual restrictions. This is because regulations on lithium-ion batteries may become even stricter in the future.